As Hurricane Patricia bears down on the coast of Mexico, WestJet is working closely with our hotel partners and destination representatives in Puerto Vallarta to care for our guests. There are, at the time of this blog post, 295 WestJet Vacations guests in 22 hotels in Puerto Vallarta and the surrounding area. Our WestJet Vacations representatives are visiting each hotel in an effort to make sure our guests are safe and are following the emergency response procedures of their hotel.
We cannot stress enough how important it is that our guests follow these procedures, and do not venture out on their own to try to avoid this storm. Our primary concern is the safety and well-being of our guests and we are confident that our hotel partners, who have dealt with hurricanes many times, know what to do. As well, once the hurricane is over and we are able to resume flying, we will need to know where our guests are in order to contact them and make travel arrangements and it is much more efficient to do so if we know you are in contact with our hotel partners.
For those guests with WestJet flights or WestJet Vacations packages to Puerto Vallarta in the days ahead, our hurricane promise is in effect. This means guests are able to cancel or reschedule at no charge. For details, please visit http://wja.co/HurricanePromise. The Puerto Vallarta area is among the many beautiful destinations we offer and we can make arrangements for you to visit at another time or, if you prefer, we can work with you to book a vacation to one of the more than 50 destinations we offer.
We pray for the safety of all those in the affected hurricane area. Please look to our social channels for the most up-to-date information on Hurricane Patricia.
Update (12:30 p.m. MT, October 24, 2015):
First and most importantly, we are relieved and thankful that our guests are safe and that the hurricane did not have the impact to the people and the infrastructure in Puerto Vallarta that had been feared. Nonetheless, we are sure the anxiety around the predictions and the evacuation itself was very stressful and we apologize to our guests for this experience. We would also like to thank our hotel partners, local destination representatives from Timon Tours and local authorities for their hard work and care during the storm.
Based on the damage expected to the infrastructure, including the airport, we cancelled all WestJet flights operating in and out of Puerto Vallarta today. Safety will always be our top priority and we will never compromise safety to operate. Today, with the knowledge that our guests are safe and the infrastructure is primarily intact, we have already made plans to bring our guests home tomorrow. There are a total of 700 guests who were scheduled to fly home either yesterday or today, and all 700 have already been booked on six flights that will operate tomorrow. Two are scheduled flights and four are additional flights we have built specifically to bring people home as soon as we can.
There are a number of ways that guests in and around Puerto Vallarta, or in Canada can obtain information about tomorrow’s flights.
- Visit “manage bookings” on westjet.com. Enter your six-letter booking code to see your new flight information.
- If you have the WestJet app for iOS or Android you can add your confirmation code via the “trips” section to see your new flight information.
- Our destination representatives are calling WestJet Vacations guests and visiting their hotels over the course of the day today to convey this information.
- Our WestJetters at the Licenciado Gustavo Díaz Ordaz International Airport (PVR) are providing info to guests who may come to the airport today.
- Contact us via Facebook or Twitter.
- Contact us by phone.
Once again, we are grateful that our guests are safe, we thank them for their patience and we look forward to bringing them home tomorrow.