Hurricane Maria operational update

This has been a very difficult season for much of the Caribbean and once again, our teams are working diligently to get our guests to safety. We continue to monitor the path of Hurricane Maria and will be providing updates below as they become available.

Due to Maria, a hurricane warning has been announced for Bridgetown, Barbados – St. Martin / St. Maarten, Netherlands Antilles – St. Lucia, Hewanorra – Port of Spain, Trinidad and Tobago – Punta Cana, Dominican Republic – Puerto Plata, Dominican Republic. WestJet is putting together a plan to ensure the safety of guests and crew in areas which are expected to be impacted by the storm.

At this time, we have cancelled three flights into Punta Cana (PUJ), Dominican Republic. Flight WS2766 on September 19, 20 and 21 from Toronto to Punta Cana has been cancelled. The return flight, WS2767 on September 19 remains in the schedule in order to return WestJet guests back to Canada.

We have also added three extra flights from Punta Cana to Toronto on September 19 to bring home WestJet guests who were originally scheduled to depart Punta Cana with us on September 20 or 21. We have already moved guests to these new flights as per the details below.

  • For guests originally booked on WS2767 on September 20 – flight WS4101 from Punta Cana to Toronto departs at 6:00 p.m. and arrives in Toronto at 10:30 p.m.
  • For guests originally booked on WS2767 on September 21 – flight WS 4103 Punta Cana to Toronto departs at 7:00 p.m. and arrives in Toronto at 11:30 p.m.
  • For other WestJet Vacations guests with future flights from Punta Cana – Flight 4105 Punta Cana to Toronto departs at 8:00 p.m. and arrives in Toronto at 12:30 p.m.

We have also added the following flights that will operate on September 19:

  • For guests originally booked on WS2731 from Samana to Toronto on September 23 – flight WS4107 from Samana to Toronto departs at 6:00 p.m. and arrives in Toronto at 10:10 p.m.
  • For guests originally booked on WS2507 Puerto Plata to Toronto on September 22 – flight WS4120 from Puerto Plata to Toronto departs at 6:00 p.m. and arrives in Toronto at 10:12 p.m.

There are additional seats on these flights that will be available for purchase shortly. They can be booked through westjet.com, our contact centre  at 1-888-WESTJET (1-888-937-8538) or via a travel agent.

WestJet guests (air only) wishing to know if their itinerary has been changed can visit the “My trips” section on westjet.com  to view their updated itinerary.  WestJet Vacations guests wishing to know if their itinerary has been changed can call WestJet Vacations at 1-877-737-7001.

Flight cancellations are also expected for some additional Caribbean airports and we will continue to update the blog to ensure our guests have timely information.

We advise all guests travelling to or from these cities listed in the hurricane warning between September 16 and September 25, 2017 to check the status of their flights prior to leaving for the airport.

WestJet has implemented flexible change and cancel rules for the above allow guests to change their travel dates/route without incurring the change/cancel fee. To review your flight options, please call:
WestJet (air-only): 1-888-WESTJET (1-888-937-8538)
WestJet Vacations: 1-877-737-7001.

If you have made an air-only booking through a travel agent, please contact your travel agent directly.