Options for WestJet guests – Suspension of commercial operations – transborder and international

We understand that you may have questions about our recent announcement regarding the suspension of our commercial operations for all transborder (United States, including Hawaii) and international (Europe, Mexico, Caribbean, Central America) flights on Sunday, March 22 at 11:59 p.m. MDT local time.

Please see the four scenarios below to better understand your options.

1) You have an existing booking for a domestic flight within Canada, departing any time

  • No action is required. We will contact you if your flight is affected

2) You have an existing booking for an international flight that departs all travel segments prior to 11:59 p.m. local time Sunday, March 22

  • No action is required. We will contact you if your flight is affected

3) You have an existing booking for an international flight with the first segment departing after 11:59 p.m. local time on Sunday, March 22, 2020

  • If your flight is eligible for online change cancel, you can manage your flight now via the My Trips portal on our website
  • Otherwise, take no action. We will contact you with flight options.

4) You have an existing booking for an international flight and have started your trip, but plan to return to Canada on a flight that departs after 11:59 p.m. local time on Sunday March 22.

  • There may be flights available for you to return to Canada prior to 11:59 p.m. local time on Sunday March 22. Please check westjet.com for availability and manage your flight via the My Trips portal on our website
  • If you are unable to secure a flight back to Canada on WestJet, please contact the Canadian Government via travel.gc.ca to register.