It is our ongoing commitment to continue to work alongside rescue organizations and find ways to alleviate barriers they may face.
Our objective was to raise awareness that the classification of a personal import versus a commercial import comes with different CBSA requirements. This effort was to ensure our guests did not incur future CBSA fines or have rescue animals be turned away at customs as a result of not having the proper paperwork. It is the guest’s responsibility to understand and meet the import requirements, for both personal and commercial animals. The responsibility to meet the entry requirements and all associated fees related to the import of animals into Canada are solely that of the guest.
There has been no change to WestJet’s policy or fees. WestJet and the CBSA do not require animals travelling as commercial imports to go as cargo. We sincerely apologize for the confusion this has caused.