For a few years, one of the most frequent questions we’ve seen on social media is whether WestJet has a smart phone app. In fact, the only question that surpassed our guests’ interest in an app was when the next seat sale would be. Until today, we’ve only been able to reply with “not yet” or “coming soon” or “the team is working on it and we’ll share more when we can”.
Here are a couple of the features you’ll find in version 1.0 of the WestJet app for Android.
Flight Status – Whether you’re flying yourself or picking up a friend or family member, our flight status tool can help you plan your trip ahead. Real-time updates let you know if the flight is arriving early, on-time or whether it is delayed or cancelled.
Check in – Our app lets you check in at your convenience, up to 24 hours before departure time. You can send an electronic boarding pass to your email so it’s available on your mobile device.
Quick tap menu – Whether you’re a first-time traveller or a frequent flyer, our app provides answers to questions about checking in, service fees, baggage allowance, and much more. We’ve designed the app to provide you with useful information to make your next trip as smooth as possible.
We have a lot of features on our app road-map, and it won’t be long before you’ll be able to view upcoming flights, book trips and more. We’d also be interested to hear what you want to see in the WestJet app, so please leave a comment below with your suggestions.
Now, to address the elephants in the boarding lounge, because we know many of you are thinking the same thing. Perhaps Chris sums it up best:
Really @westjet what century are you living in? No App for your airline??
— Chris Stankaitis (@drtns) March 9, 2013
Though we’ve always embraced technology as a tool to help us keep our costs low and create a great experience for our guests, we realize that we’ve fallen behind some of our competitors in the mobile space in recent years. We’ve completed some very mission-critical IT projects recently which, quite honestly, took priority over an app.
These big projects were necessary to lay a digital foundation for the continued development of our business in the future. Many of these digital systems will link directly to our smartphone apps and/or mobile and desktop websites and will allow us to continue to provide the tools and experience our guests have come to expect from us.
Adam touches on the second elephant with this Tweet from December 2012:
— Adam Colbourne (@Zyrteki) November 4, 2012
The team that has been working on our Android app is also responsible for development on our iPhone app, and has been working diligently on both. We’ve made great progress to date, but are making some more changes (like Passbook integration) to ensure the best user experience possible, before releasing our iOS app in the Apple App Store. We don’t have a date yet, but expect to release it in early 2014. We’ll be sure to let everyone know when we do.
If you don’t have an Android device, but still want to take advantage of our mobile options while you’re on the go, our mobile website is optimized for most mobile devices, and contains the same features you’ll find in the WestJet app for Android.