For a few years, one of the most frequent questions we’ve seen on social media is whether WestJet has a smart phone app. In fact, the only question that surpassed our guests’ interest in an app was when the next seat sale would be. Until today, we’ve only been able to reply with “not yet” or “coming soon” or “the team is working on it and we’ll share more when we can”.

Well, today we can share more and we’re excited to release our first WestJet app for Android devices. The free WestJet app for Android is available now to download via the Google Play Store.

Features
Here are a couple of the features you’ll find in version 1.0 of the WestJet app for Android.
WestJet app features
Flight Status – Whether you’re flying yourself or picking up a friend or family member, our flight status tool can help you plan your trip ahead. Real-time updates let you know if the flight is arriving early, on-time or whether it is delayed or cancelled.

Check in – Our app lets you check in at your convenience, up to 24 hours before departure time. You can send an electronic boarding pass to your email so it’s available on your mobile device.

Quick tap menu – Whether you’re a first-time traveller or a frequent flyer, our app provides answers to questions about checking in, service fees, baggage allowance, and much more. We’ve designed the app to provide you with useful information to make your next trip as smooth as possible.

Upcoming features
We have a lot of features on our app road-map, and it won’t be long before you’ll be able to view upcoming flights, book trips and more. We’d also be interested to hear what you want to see in the WestJet app, so please leave a comment below with your suggestions.

Now, to address the elephants in the boarding lounge, because we know many of you are thinking the same thing. Perhaps Chris sums it up best:

Though we’ve always embraced technology as a tool to help us keep our costs low and create a great experience for our guests, we realize that we’ve fallen behind some of our competitors in the mobile space in recent years. We’ve completed some very mission-critical IT projects recently which, quite honestly, took priority over an app.

These big projects were necessary to lay a digital foundation for the continued development of our business in the future. Many of these digital systems will link directly to our smartphone apps and/or mobile and desktop websites and will allow us to continue to provide the tools and experience our guests have come to expect from us.

Adam touches on the second elephant with this Tweet from December 2012:

The team that has been working on our Android app is also responsible for development on our iPhone app, and has been working diligently on both. We’ve made great progress to date, but are making some more changes (like Passbook integration) to ensure the best user experience possible, before releasing our iOS app in the Apple App Store. We don’t have a date yet, but expect to release it in early 2014. We’ll be sure to let everyone know when we do.

If you don’t have an Android device, but still want to take advantage of our mobile options while you’re on the go, our mobile website is optimized for most mobile devices, and contains the same features you’ll find in the WestJet app for Android.

Android users, download the free WestJet app for Android in the Google Play Store now, and let us know how you like it.
Android app on Google play

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  • Julie H. Ferguson

    Boo hoo! Incompatible with my Android phone….

  • http://blog.westjet.com/ Greg Hounslow

    Hi Julie, currently, our Android app is optimized for Samsung Galaxy S3 (4.1) and Samsung Galaxy S4 (4.2). If you have another device, it may not be compatible with at this time.

  • Hilman in Edmonton

    Looks good on the LG G2 and Nexus 7!!

  • Sky Drew

    I’m running it on a Nexus 4 and it looks good. My only problem it doesn’t feel as polished in terms of gestures and animations. The scrolling is also quite laggy but all it all it’s a good long awaited app. I’m looking forward to the new features!

    P.S. Is this app optimized for tablets and will it be optimized for iPad for the iOS release. Thanks !

  • RambleMan

    Awesome to have an app! It’s running very slowly/freezing on my Nexus 4, Android 4.4, ART runtime. The immediate feature I looked for and didn’t find is the ability to login to my WestJet account and see bookings.

    Every time I start the app I’m greeted with “Take a quick to..” and the ability to opt out of the to. First, I’m guessing you me TOUR. Second, I’d like to not have to bypass the to every time I start the app. I tried doing the to once to see if it would remember and stop asking…nope.

    A future feature request – the ability to pre-purchase onboard menu items from the app. I expect you’ll tie this into the ability to book travel on the app, which theoretically would also be tied to my first request above – being able to login to my WestJet account.

    Awesome start!

  • http://blog.westjet.com/ Greg Hounslow

    Great feedback & suggestions. Thanks very much for sharing. I can confirm that both log-in and flight booking functionality are on our app road map. If the option to pre-purchase menu items wasn’t in the mix somewhere, it should be now. I’m not sure why you are seeing the welcome tour every time you start the app, as it is only supposed to show up the first time you launch it. My colleagues on the Digital team will look into it. Cheers!

  • http://blog.westjet.com/ Greg Hounslow

    Appreciate the feedback. It’ll help us ensure future updates continue to improve your experience. For the moment, we don’t plan on optimizing our app(s) for tablets, but we are continuously reviewing our device and OS support list.

  • kurt

    Will you be considering a windows phone app?