At WestJet, we love our guests and pride ourselves on showing how much we care. Part of our commitment to you is making sure that someone is available for you at every stage of your journey; from planning through to flying, and then after the trip, too.

Before travel
You can make new bookings, and change or cancel an existing westjet.com booking on our website. There are other benefits to booking online, too.

Our contact centre agents can provide assistance with an existing itinerary that was booked directly through us (i.e. on westjet.com or through our contact centre); please call 1-888-WESTJET. WestJet Vacations guests who booked directly through us should call 1-877-737-7001.

If you booked through a travel agent, another airline or a third party, please contact them for assistance in the lead up to your trip.

A full list of phone numbers (including international lines) and online contact forms can be found on our website.

During travel
Most guests can confirm seat assignments and get boarding passes by checking in online, up to 24 hours before departure. We suggest verifying your flight’s status before heading to the airport, making sure that you arrive well before check-in and gate cut-off times.

Once you’ve arrived at the airport, please speak with a uniformed customer service agent for any assistance that you may need. If there’s a delay or cancellation, we suggest that you listen carefully to updates that will be provided by our Airports team.

When you’re on board our aircraft, the best people to turn to for help are your flight attendants. Our crew’s most important task is to ensure the safety and security of the aircraft and everyone on board. Between safety duties, the crew is more than happy to help make your flight comfortable and enjoyable.

After travel
To connect with us after you’ve landed, and share about your travel experience, please send us a note online.

For assistance with delayed or damaged baggage, or for help tracking down an item left on board one of our aircraft, please call 1-866-666-6224. Items left in airports are held by the local airport authority, not by WestJet; in this instance, the airport itself is the best place to turn for help.

If your WestJet Rewards number wasn’t included in your booking, make sure you sign in to mywestjet.com and submit a retroactive credit request, under the rewards tab, to claim your WestJet dollars.

On social media
We like using social media to connect with our guests. We share photos, videos, news and fun from around the WestJet world on Facebook, Twitter, YouTube, Instagram, Flickr and Vine. Guests are welcome to send us messages on Facebook and Twitter for general assistance before, during or after a trip. To keep our airfares low we don’t staff these channels around the clock; we’re online from 9 a.m. to 5 p.m. MT on business days and from 10 a.m. to 4 p.m. MT on weekends. If you need immediate assistance please phone our contact centre, or speak with our airport customer service team.

However you choose to make contact, you’ll be connecting with a WestJet Owner who is appreciative that you have chosen to fly with us. Each of us looks forward to making your next WestJet trip a safe, comfortable and enjoyable journey.

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  • sheneedsalife

    I would love to have a conversation with you about our WestJet experience